In a short email released today, April 12, 2016 at around 2:20PM CST Jesse Hertzberg, CEO of Livestream told thousands of customers who preordered their Live Event Camera, Movi now called Mevo that their camera expected to be shipped this month would not be delivered for another three months in late July. They did not give a specific date just another estimate that in my opinion seems a little unreliable coming from the self proclaimed leaders in live video. Somehow the email seemed less apologetic and more a matter of fact. Customers were given the option for a no questions asked refund but when clicking the link to process a refund you were only redirected to an email address routed to their customer service department or what not.
This smells a little fishy considering, your email address should be linked to your order number and processing a refund should be just as easy as ordering the same product that wouldn’t be delivered for another 3 months, now 6 months if it’s actually delivered in late July.see full email
The email tried to buffer this disappointing news, with Facebook’s announcement to open its Facebook Live Video integration to the new and improved Mevo Camera “for free” as opposed to the subscription service originally introduced through LiveStream- but in all fairness you can now use just about any wireless camera with Facebook Live so that is more exciting than camera/platform specific streaming.
With Mevo’s Facebook Live integration, Livestream is providing Facebook’s 1.6 billion users with the most compelling way to leverage the power of the social platform’s new live video service. From concerts to conferences, sports to school plays, personal vlogs to web shows, and business events large and small, the possibilities for engaging live video storytelling is endless. Streaming from Mevo to Facebook Live will be free of charge.
Included in the email was a link to a You Tube Video that was created using the new and improved Mevo Live Event Camera on the Facebook Platform. Many commenters noticed the fish eye effect in the uploaded footage that wasn’t apart of the demo footage on the original sales pages. That doesn’t bother me as much as a major company not delivering on their word and offering no real accommodations for customers who were willing to invest in a product three months before it would be delivered that are now being asked to wait another three months.